PAYMENT & DELIVERY
Top-ups, payment, and delivery
Orders are paid from your USD account balance. If the balance is insufficient, top up on the account page first, then complete the order payment after the funds arrive. Processing starts only after successful payment.
Balance top-up
Choose a top-up amount from $2 to $5,000 on the account page, then open a Cryptomus-hosted cryptocurrency invoice. The hosted page shows the currency, network, amount, and expiry. ChuhaiLens never collects wallet private keys or seed phrases.
Step 1: Download and secure Binance
Download only from binance.com or a verified Binance app-store listing. After registration, enable two-factor authentication and complete any identity checks required in your location. Never install an APK sent by a stranger or share a verification code.
Step 2: Prepare a supported asset
Create the ChuhaiLens invoice first and check the coins and networks it currently offers. Buy or transfer the matching asset in Binance. Do not guess the network in advance or switch networks merely to obtain a lower fee.
Step 3: Copy the complete invoice details
After selecting the coin on the hosted payment page, copy the exact coin, network, address, required amount, and expiry. If a MEMO or tag is displayed, copy that too. Use the current invoice rather than an address from an older payment.
Step 4: Withdraw from Binance
In Binance, open Assets or Wallet, select Withdraw, then Withdraw Crypto. Choose the same coin, paste the invoice address, and select the identical network. TRC20, ERC20, and BEP20 are not interchangeable.
Step 5: Check fees and recipient amount
Review the recipient-receives amount after Binance's withdrawal fee. It must satisfy the current invoice. Compare the first and last address characters, coin, network, amount, MEMO/tag, and invoice expiry before confirming.
Step 6: Submit and wait for credit
Complete Binance security checks, submit, and save the withdrawal record and TXID. Return to your ChuhaiLens account and wait for blockchain and payment-provider confirmation. Do not pay the same invoice twice while confirmation is pending.
Credit rules
Funds are added only after payment status, amount, and currency are confirmed. A transaction can credit the balance only once. Underpaid, overpaid, expired, or wrong-network payments enter an exception state and are not credited automatically.
Paying for an order
After you select Confirm and pay from balance, the site only attempts an account-balance debit. If the balance is insufficient, the order remains unpaid. Top up on the account page, then continue payment from the unpaid order after the funds arrive.
Order states
Awaiting fulfillment means a paid order is queued for delivery processing. Processing, completed, failed, partially completed, or manual-review states remain in the account record.
Delivery and pauses
Start and pace values are estimates, not guaranteed timestamps. A private, deleted, renamed, or incorrect target—as well as service pauses or platform restrictions—may pause or fail an order.
Underpayment, overpayment, and refunds
Underpayments enter an exception state and are not dispatched automatically. Overpayments are recorded according to the payment provider state and reviewed. Eligible refunds follow the original route or account balance; blockchain fees and exchange-rate differences may be non-refundable.
Processing boundary
Delivery processing starts only after payment is confirmed. Uncertain results are not resubmitted automatically. Any unusual top-up record is reviewed before further action to prevent duplicate credit.